MHACA makes every effort to provide quality services and programs to its participants and other stakeholders and welcomes all feedback.
If you have positive or general feedback please use the Feedback Form
If you would like to make a complaint please use the MHACA Complaint Form.
Email forms to info@mhaca.org.au
Alternatively you can provide feedback by phone 8950 4600 or email info@mhaca.org.au
MHACA also has a Participant Suggestion Box in our Drop-in Centre.
MHACA is committed to complying with the National Standards for Mental Health Services and the NDIS Practice Standards and Quality Indicators.
If you have a complaint about your NDIS support or service from MHACA, please contact:
NDIS Quality and Safeguards Commission
Toll Free Phone: 1800 035 544
TTY 13 36 77
National Relay Service and ask for 1800 035 544
or complete a complaint contact form from www.ndis.gov.au/contact/feedback-and-complaints
If you need assistance to make a complaint, contact:
Disability Advocacy Service
Shop 4/54, Reg Harris Lane Alice Springs
or phone 8953 1422 Mon–Fri 9:00am–4:30pm