MHACA values feedback, and each year asks participants to complete a Your Experience of Service Survey.
This survey aims to improve mental health services. It was developed with mental health participants and is based on the Recovery Principles of the Australian National Standards for Mental Health Services.
The survey is voluntary. The information collected is anonymous.
Download a printed version of the YES Survey
Complete the YES Survey online
Information about the survey:
1. What are community managed mental health services?
MHACA is a not-for-profit organisation that receives funding from Australian governments to provide a wide range of mental health services to people with mental health conditions, their families and carers, and the broader community. The services provided by MHACA include tenancy support, care coordination, rehabilitation services, social and educational support, daily living support and the drop-in program
2. What is the Your Experience of Service Questionnaire?
The Your Experience of Service (YES) survey is designed to gather information from participants about the assistance they receive from MHACA. It aims to help MHACA and participants to work together to build better services. The YES survey was developed in consultation with mental health participants throughout Australia. It is based on the recovery principles of the 2010 National Standards for Mental Health Services.
3. Are my answers confidential?
The YES survey does not record your name, date of birth or any other personal information. Your answers will not be used to identify you.
4. Where can I get help to complete the YES survey?
Feel free to ask a friend, family member, carer or staff including a Peer Worker to help you complete the YES survey.
5. What do I do with my YES questionnaire when I have finished?
Please post it back in the reply-paid envelope. You can also bring the survey to MHACA and put into the collection box located in Reception or give the survey to your support worker for them to place in the collection box.
6. What will happen to my feedback?
Services across Australia are using the same survey which will help us develop better services regardless of where you live. Your feedback will be combined with other participants’ feedback in a report that helps MHACA s to identify what it does well and what it could do better. MHACA will then use the report to identify areas where it can improve.
7. Are there other ways I can provide my feedback about services?
The YES survey provides anonymous feedback to services. If you need to lodge a complaint, raise a specific issue, or want feedback on your concerns, you should consider discussing this directly with staff or management at the service.
Download this information
Download a printed version of the YES Survey
Complete the YES Survey online
