The Intake and Access Officer is the key point of contact for access to MHACA’s services and assists members of the community to navigate the mental health service system. This role also provides support to eligible participants to test their eligibility for the National Disability Insurance Scheme (NDIS).
The Intake and Access Officer will:
- Be the key point of contact for enquiries about and entry to MHACA’s services.
- Respond to queries and support people to identify and access appropriate supports in the community.
- Build knowledge in the community about the mental health service system including NDIS in a proactive and supportive way, to ensure each participant is equipped to understand where they are most appropriately supported.
- Conduct Intake processes in accordance with MHACA’s procedures.
- Work closely with the clinical team to support access to MHACA’s services and support engagement in assessment and referral processes.
- Facilitate internal and external referral processes.
- Support and assist eligible participants to submit an Access Request Form (ARF) or equivalent to the NDIA.
- Identify, request and collate evidence to ensure the participant is assessed accurately by NDIA.
- Support participants in preparing for and participating in NDIS planning and review processes.
- Develop and maintain relationships with clinical agencies and other community support agencies to ensure collaborative evidence sharing.
- Resource other MHACA team members and participants in relation to NDIS access processes.
- Actively participate in the organisation’s quality, safety and risk management systems.
- Any other duties which may reasonably be expected in relation to the role.
For a full job description please see the link below;