Mission, vision and values

Our Vision

Central Australia is a safe and inclusive community that actively fosters and supports good mental health

Our Mission

MHACA supports participant-driven recovery and promotes mental health and wellbeing in our community.

Our values

We value lived experience.

The knowledge and understanding of participants, communities and others with a lived experience of mental illness and distressing life episodes underpins and continually improves our service delivery.

We value respect.

We respect the experience and contributions of participants, colleagues, communities and stakeholders. Staff demonstrate respectful behaviour in all aspects of their work.

We value diversity.

We actively seek the voices of diverse peoples to enrich our approach and ensure our organisation responds to their needs. We value that MHACA participants and staff have a range of abilities and backgrounds. We acknowledge local Aboriginal cultures and embrace multiculturalism, gender equality and LGBTQI+ peoples.

We value creativity and innovation.

We continuously review and improve our services and support each other to explore creative responses that will make our services and organisation stronger.

We value safety.

We understand how critical it is that people feel safe.  We will create an environment grounded in kindness and hope where people are supported to increase their skills and where recovery can occur.

We value sustainability.

We are here for the long term and will equip ourselves to stay strong in the face of social, economic and environmental changes, by making informed decisions to manage and optimise resources.

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MHACA is committed to complying with the National Standards for Mental Health Services and the NDIS Practice Standards and Quality Indicators.

If you have a complaint about your NDIS support or service from MHACA, please contact:

NDIS Quality and Safeguards Commission

Toll Free Phone: 1800 035 554

TTY 13 36 77

National Relay Service and ask for 1800 035 544

or complete a complaint contact form from www.ndis.gov.au/contact/feedback-and-complaints

If you need assistance to make a complaint, contact:

Disability Advocacy Service

Shop 4/54, Reg Harris Lane Alice Springs

or phone 8953 1422 Mon–Fri 9:00am–4:30pm